I have spent many-an-hour on the phone over the last several days changing our internet service from Comcast to Century Link and subsequently switching our cable television over to DirecTV.
It’s amazing to me how some companies choose their Global Response – and how great (or bad) of a choice they make… Here’s my rant:
When we first moved here, I set up a triple-play package from Comcast, in which I *am pretty sure* that they said we had a two year contract with them, and a fixed price for two years. Well – this last month (12 months later) our bill went from around $100/month to over $180/month. YiKES! So we figured we’d just drop cable TV and the home phone all together…
Their customer service is AWFUL. I mean… Seriously.. $80/month for internet only – is that the best they can do?! I was even transferred to their so-called retention department where… they offered me $10 off per month for the next 12 months. I cancelled.
Anyway – Century link had a lower internet price overall for us – and then talked us into the triple play package with them and DirecTV.
(DirecTV is pretty ) JustSayin.
I literally spent 4 hours on the phone with the Century Link Representative before we decided that she would call me back when they got the problem figured out. Then spent another two hours on the phone again later in the evening. I’m pretty sure her entire work-day revolved around getting me set up.. Something about my address being a 1/2 street after-thought – REALLY messes up some computer systems… (and we were dealing with two separate companies systems…)!
The lady was super friendly and oh-so-sweet, I was happy to have been served by her… She also didn’t try to upsell me on anything (other than the triple package, haha!) but she convinced me that 20mb/s is probably overkill for what I do online, and worked out a way for me to get the most rebates for my services – and exactly when to call and cancel the extra services so I save money in the coming months too
So even though it wasn’t the most fun day I spent on the phone, it certainly was made acceptable and understood by having the best Customer Care Center Representative. I’m so happy that they exist!
And… DirecTV is Pretty
P.S. I <3 my internet, but I still have to call them back to figure out how in the world to set up my voice mail… all calls go to voicemail after two rings, and It tells them my voicemail isn’t set up so no one can leave a message… – and I can’t figure out how to fix it.